Continuous Availability Amid COVID-19 / Coronavirus

Friday, March 13, 2020

Uncertainty and risk. Two words capital improvement programs seek to avoid. Amidst all the news regarding COVID-19 and Coronavirus, e-Builder stands committed to being here for you and keeping our solution available throughout these difficult times. We are open for business.

We have heard from select customers that they are implementing work from home strategies and are developing processes to continue their construction projects during this crisis. e-Builder Enterprise, as you well know, is a 100% cloud-based solution that is available 24/7. It is ideally designed for these types of scenarios and will work from home, jobsite or your office.

e-Builder, a Trimble company is committed to ensuring high availability and our award-winning customer support, professional services and engineering organizations will be here for you throughout this unprecedented event. Our professionals are all equipped to work remotely and will be able to answer your support calls, continue implementations according to project schedules, and make any changes to the software just as we would throughout the year.

We continued to serve our customers through hurricane Andrew, Katrina, and Sandy. Those storms tested our emergency preparedness and ability to continue to serve our customers. We are experienced and trained for these situations and you have our commitment that we will continue to serve you.

Our priority remains the health and safety of our community, employees, customers and partners. Our other priority is to remain open for business and to continue to provide livelihoods for our employees, partners and customers. Please rest assured that we will be flexible and adapt to your organization’s needs as we continue to partner together.

We will update this message as more information becomes available. In the meantime, please know we are committed to you and doing our part to be there for you!

To help you stay in touch with the COVID-19 updates, please reference World Health Organization and Centers for Disease Control and Prevention.

Stay healthy and stay safe!

Greg Blackman
Senior Vice President
e-Builder, a Trimble Company